APPRECIATED—Chalamba (left) poses with Chitezayani
Ecobank Malawi has committed to continue offering excellent service on the local market.
This was said last week as the bank joined institutions across the globe in commemorating the Customer Service Week, a period committed to celebrate the importance of customer service and of the people who serve and support customers on daily basis.
From October 4 to 8, Ecobank top executives moved around branches to work as tellers and customer service staff.
In an interview on Friday Ecobank Head of Brand, Marketing and Corporate Communications Tidzi Chalamba said the customer week was important to the bank because it has indicated how the bank can best improve its services.
“Customers are at the centre of everything we do. All our actions start and end with the customer in mind. This week is very important to us, as we took time not only to appreciate our customers but also reflect on how we can consistently enhance and deliver unparalleled and delightful customer experience.
“We will remain committed to continue being well positioned in meeting and surpassing our customers’ expectations through our seamless and world-class digital products and services” Chalamba said.
Customers hailed the bank for its seamless services.
One of them, Tionge Chitezayani, said she was satisfied with the bank’s products and services line.