Mpamba upgrade hailed | The Times Group

Post was last updated: April 19, 2018

Tnm has said the recent upgrade of its mobile money platform, Mpamba, has resulted in the system becoming faster and more agile.

TNM acting Chief Executive Officer, Eric Valentine, said completion of the upgrade has ushered in a new era of mobile money and other financial services on the platform.

Valentine said the new system is in line with TNM’s goal of investing significantly in improving its capacities by offering customers relevant and up-to-date technology that creates exciting possibilities for them.

He said this is part of TNM’s contribution towards achieving financial inclusion in Malawi.

“A new chapter for TNM Mpamba has opened. The future looks exciting, as Mpamba now has improved capabilities. Recent investments in upgrades of Mpamba as well as the 4.5G internet service underscore our commitment to apply mobile telephony and ICT as tools to catalyse economic development for the country,” he said.

Valentine further said the new system is being ushered in as part of TNM’s quest to deliver superior services in line with advancements in mobile transaction technology.

“The new system provides a standard that will significantly improve the way we serve our customers and also improve their experience, when they transact with our mobile money platform, Mpamba. It will make the system more personal, flexible and swift, as we continue to deliver tailor-made products and services,” he said.

He said the upgrade represents a planning and investment aimed at delivering an exciting, superior customer experience.

“This upgrade of our mobile money service gives our customers access to a reliable, stable and efficient money transfer system. The system will give us a platform to introduce innovative products that will aggressively drive financial inclusion in this market,” Valentine said.

One of the thing that has changed due to the upgrade is the Mpamba pin that has changed from the current five digits to four digits. Customer will now initiate the process of cashing out by simply using the agent code displayed at the Aaent’s counter or premises and customers will be able to add or remove customer numbers that they frequently transact with as beneficiaries of sender.

Mpamba agent, Julliet Ganala said the new system is more user-friendly.

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