National Bank of Malawi (NBM) has plans to get all its personal account holders registered on its mobile banking platform dubbed Mo626ice.
NBM Corporate Affairs Manager Annie Magola said on Monday that the bank started the Mo626 campaign at the end September 2014 where all customers entering the banking halls are being asked to register on Mo626ice if they had not done so already.
“This is a self service, any time any where platform. Security is enhanced on this platform and even without units in ones phone, customers still access the facility and there are no SMS costs,” said Magola.
She said since the bank started the Mo626 campaign, it has registered almost double the monthly enrolment of customers and that just the month of October alone, it registered more than 5,400 customers.
“This increase has a domino effect because we also have seen an increase in the number of transactions on Mo626ice,” said Magola.
She said for example that more customers are now checking their book balance on their phones and that the buying of mobile phone top up units is also gaining popularity.
Magola said traditionally, the bank has used the banking halls and ATMs for use by their customers to do their banking services but that with the emerging business and technology trends, NBM introduced the Mo626ice in 2009 as an alternate for its customers to use.
She said customers who are on Mo626ice enjoy some services like balance inquiry on their accounts, funds transfers, cheque book requests, stop payments, mobile top up both through direct top up on TNM numbers and vouchers, DSTV payments, water bill payments at all the water boards in the country and also electricity prepaid or post paid bill payments.
“You can imagine how time saving this product is to our customers. By simply using their phones in the comfort of their homes or offices, customers do it all,” said Magola.