TNM has scooped an award for top customer service delivery in the telecommunications industry, according to latest rankings released by the Chartered Institute of Customer Management (CICM).
TNM has also been awarded as best internet access service provider in the ICT sector.
Presenting the awards, CICM Marketing Manager, Tinashe Karimanzira, said the awards are held to recognise and reward organisations which excelled in customer service.
“These awards are given to both public and private companies that have outshined others in customer service delivery. They are also there to promote and nurture a culture of service excellence as well as to motivate organisations to aim for continuous improvement,” Karimanzira said.
Accepting the award, TNM Chief Officer responsible for Consumer Services, Dan Makata, described the award as an honour and inspiration to maintain high standards going ahead.
“We feel greatly honoured and humbled that our quest to deliver world-class experience to our customers is being noticed by such a reputable organisation representing the customers we serve,” Makata said.
He further said the two awards would inspire TNM to continue pioneering innovative and integrated mobile network and ICT services that respond to the needs of customers.
TNM’s communication campaign, Usamuka Liti? urging mobile phone users to switch to a 4.5G internet-enabled network service, also received double awards during this year’s Chartered Institute of Marketing Excellence Awards.
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