Key Business Points
- Diversify income streams: Move beyond Treasury‑bill interests into lending for agriculture, manufacturing and tourism to protect profits.
- Accelerate digital services: Expand mobile banking, agency networks and fintech partnerships to reach new customers and increase revenue.
- Pursue regional growth: Leverage existing Malawi, Tanzania and other East‑African linkages to tap new markets and spread risk.
National Bank of Malawi (NBM) plc, listed on the Malawi Stock Exchange, announced a 95 % jump in after‑tax profit from K101 billion in 2024 to K197 billion in 2025. The surge was driven by higher deposits, an expanding customer base and a sharp rise in digital banking transactions. CEO Harold Jiya said the bank’s earnings now rely on a diversified business model rather than just favourable interest rates.
During a stakeholder conference in Blantyre, NBM highlighted three core priorities:
- Innovation and efficiency – The bank is tightening operations and embracing technology to cut costs and enhance service delivery.
- Digital banking growth – Mobile and online platforms have captured a larger share of revenue, signalling a shift toward tech‑enabled finance.
- Regional expansion – With a 51 % stake in Tanzania’s Akiba Commercial Bank, NBM plans to broaden its footprint beyond Malawi, diversifying geographically and opening new customer segments.
Stakeholders, including business personalities and shareholders, applauded the results but raised concerns about sustaining profits as interest rates and government borrowing patterns shift. Minority Shareholders Association member William Matewele warned that reliance on Treasury Bills is unsustainable in a lower‑rate environment. He urged NBM to deepen lending to productive sectors—agriculture, manufacturing, mining and tourism—and to develop trade finance, agency banking and wealth management services. He noted that banks that " can innovate " will remain competitive when rates fall.
Investor Purity Chitalo questioned how the bank would maintain profitability amid contracting government borrowing and a GDP growth outlook ranging from 3 % to below that. She asked for clarity on how these macroeconomic realities might impact future earnings.
The bank’s leadership replied that the shift toward digital and regional expansion will offset any downturn in Treasury‑based income. By broadening its product suite and entering new markets, NBM aims to maintain a robust revenue base even when macro conditions change.
Across the Malawi Stock Exchange, NBM is one of five listed commercial banks, alongside Standard Bank, NBS Bank, FDH Bank and FMB Capital Holdings. Its performance sets a benchmark for the sector, illustrating that diversification, technology and regional strategy can drive growth even in a fluctuating economic climate.
For Malawian entrepreneurs and investors, the takeaway is clear: banks are pivoting away from traditional interest‑based income toward tech‑powered, sector‑specific lending and cross‑border opportunities. Capturing this shift—by partnering with banks, adopting mobile finance tools or seeking regional investment—could unlock new avenues for growth and financial inclusion across the region.
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